Customer policy.

The Moving Guys

614-286-6020 | TheMovingGuys.org

Services Provided

The Moving Guys provides moving labor, including loading/unloading, packing/unpacking, and in most cases, transportation of goods. All services are billed at a flat hourly rate unless otherwise agreed in writing.

Rates and Billing

  • $100/hour per job unless agreed otherwise.

  • $100 truck fee when we provide a company vehicle

  • 2-hour minimum may apply

  • For local moves (within 20 miles of our shop), time starts upon arrival and ends when the job is complete

  • In some cases, flat-rate pricing may be offered (must be agreed upon before the job starts)

  • Payment is due immediately upon job completion

Payment Methods

We accept:

  • Cash

  • Zelle

  • Cash App

    We do not accept credit cards.

Cancellations & Rescheduling

  • Must cancel at least 24 hours in advance

  • Last-minute cancellations or no-shows may incur a $50 fee

  • You may reschedule once with no penalty

Customer Responsibilities

  • Ensure items are packed and ready before movers arrive

  • Provide clear paths and clean areas to move through

  • Do not overpack boxes or dressers

  • If a dresser is overpacked, drawers must be removed before transport

  • Notify us in advance about fragile, heavy, or unusual items

  • Have someone on-site to direct and approve the move

  • Provide adequate parking and access

Damage Policy

  • We are not liable for glass or electronics, though we will move them if requested

  • We are not liable for items we didn’t pack or pre-existing damage

  • Report any damage before we leave the site – claims made afterward may not be honored

  • If our movers are clearly negligent, we will work with you to resolve it

We Do NOT Move:

  • Firearms, ammunition, hazardous materials, or illegal items

  • Live animals or plants

  • Cash, jewelry, passports, or other high-value personal items

Right to Refuse

We reserve the right to refuse to move any item, including but not limited to:

  • Oversized or extremely heavy appliances

  • Sharp, flammable, or dangerous materials

  • Items deemed unsafe by our crew

Liability Disclaimer

The Moving Guys is not liable for:

  • Delays due to weather, traffic, or unforeseen circumstances

  • Damage caused by improper packing by the customer or other parties

  • Scratches, dents, or damage while navigating tight areas (unless due to extreme negligence)

Photo/Video Notice

We may take before/after photos for liability and marketing purposes. Let us know in writing if you’d like to opt out.

Agreement

Booking a move with The Moving Guys means you accept this policy. If you have questions, please contact us before your move. A printable copy is available on request.